Good to know
One informed user is worth at least two!
You may not take our Zen Car vehicles outside Belgian territory. You will be liable for a penalty of at least EUR150.00 as well as the costs of repatriating the vehicle if you do so.
You will not be invoiced for a cancellation up to one hour before departure; an invoice will be issued once this limit has been passed.
Replacement of a Zen Car card
Vehicle not charged
Unauthorized travel abroad
Hire of additional cable/monthly fee
Lateness (over 10 min)
EUR 10.00 + hour(s) of additional hire
Free up to one hour before departure – otherwise invoiced
Vehicle left open at the end of reservation
Booking made for the user by the Zen Car services
Additional cleaning due to the vehicle being handed back in a dirty state
A particular case possibly constituting a criminal offence
Vehicle poorly parked or returned to the incorrect station
Recovery (user at fault)
Processing of penalties
Dealing with recovery/impoundment
Dealing with the loss/theft of vehicle documents
Civil liability own risk
Own risk in the event of an accident
Loss of or damage to vehicle charging cable
Loss/theft of Interparking card
Loss of vehicle documents (log book, green card, etc.)
Loss of the barrier key
Loss or theft of vehicle keys
Manufacturer’s catalogue price
Good to know
Each vehicle has comprehensive insurance with an own risk of EUR 890.00. This means that our insurance covers any accident provided the Zen Car driver is not at fault. If on the other hand, he is held liable, he will be invoiced for the amount of the repairs up to a maximum of EUR 890.00. The driver will also be charged for an own risk under civil law of EUR 500.00 in the event of a claim for which he is at fault whereby damage was caused to a third party.
Zen Car provides you with the electricity, the vehicle and the parking space but Zen Car also expects you to pay any fines incurred if you don’t observe the Highway Code during the time you are out and about in your Zen Car. You will also be expected to pay any processing fees incurred. In other words, it’s always better to drive zen…!