Our Tutorials Videos
Find out how our Zen Cars work!
A question? Call us anytime at: + 32 2 669 77 91
OPENING THE VEHICLE
Your Zen Car card will not enable you to open the doors until the point of your registration. It will not work either before or following the reservation.
Have you arrived at the station a few minutes early? You will need to wait a little.
Do not forget to have a look around the car before starting it and advise us if you discover any damage that has not been indicated by a smiley!
Please inform us on +32 2 669 77 91 of any discrepancy from the point of your reservation (state of interior cleanliness, vehicle found not placed on charge).
Always consider verifying your vehicle’s autonomy before leaving the station.
Give preference to the Eco mode in order to benefit from maximum autonomy.
Remember the battery will be drained faster when you travel at over 100 kmh.
UNPLUGGING THE CABLE
Start by unplugging the cable from the vehicle then remove the cable from the station. Place the cable in the boot during your registration.
RETURNING TO THE STATION & RECHARGING
Lower the barrier to the ground using the key that you will find in the glove compartment.
Be sure to place the vehicle back on charge after each use. Close the metal flap correctly or pass your Zen Car card over the station.
CLOSING THE VÉHICLE
Badge with your Zen car Card for closing the vehicle. Don’t forget to check that you haven’t forgotten anything inside!